INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How long does shipping take?

Most orders are delivered within 3-7 business days, depending on your location.

How can I return an item?

We accept returns or exchanges within 3 days of purchase. Items must be unworn, unwashed, and with original tags attached. Please check our Returns & Exchanges page for more details.

What payment methods do you accept?

We accept credit/debit cards, mobile payments, and digital wallets like BKASH NAGAD ROCKET UPAY CELLFIN 

How can I contact customer support?

You can reach us via email, phone, or live chat. Visit our Facebook or Contact with our Support Number for more details.

Do you offer free shipping?

We offer free standard shipping on orders over BDT 1500. For orders under BDT 1500, a flat shipping fee of Inside Dhaka BDT 60 and Outside Dhaka BDT 130 will be applies.

How do I know my size?

Please refer to our Size Guide for detailed measurements for each product. If you're still unsure, feel free to contact our customer service team for assistance.

Do you offer gift cards?

Yes, we offer gift cards in various denominations. You can purchase them online or in-store.

What should I do if I receive a damaged or incorrect item?

We apologize for any inconvenience. Please contact our customer service team immediately with your order number and photos of the damaged or incorrect item, and we will resolve the issue as quickly as possible.

Can I change or cancel my order after it’s been placed?

We process orders quickly, but if you need to make a change or cancel, please contact us within 12 hours of placing your order. After this time, the order may have already been processed for shipping.

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